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NORTHSTAR IT
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Managed IT for small offices

Your office tech,
handled.

Computers, Wi-Fi, email, backups and security, looked after by one local team so your people can just work.

01

Help desk

Remote and on-site fixes for your team.

02

Security

Updates, antivirus and safe sign-ins.

03

Backups

Files saved off-site and tested.

04

Networks

Wi-Fi and printers that just work.

Small office team working on laptops

One flat monthly plan, no surprise invoices.

Managed IT

Everything your office
runs on, watched quietly.

One plan covers the whole stack, so nothing falls between vendors. A sample view of what we keep an eye on for every client:

Office overview · sample viewMonitoring

Email and accounts

Mailboxes, shared calendars and sign-ins

watching

Backups

Nightly copies, restored on a test schedule

watching

Laptops and desktops

Patched, encrypted and inventoried

watching

Wi-Fi and network

Guest network kept apart from the office

watching

Firewall

Rules reviewed, alerts watched

watching

Printers and scanners

The device everyone forgets, included

watching
Services

Built for offices
without an IT department.

The infrastructure

Help desk that answers

Remote fixes for the everyday problems, and a technician on site when it needs hands.

Security basics, done properly

Multi-factor sign-ins, updates on schedule, and staff training that does not feel like a lecture.

Onboarding and offboarding

New starters ready on day one. Leavers locked out the same afternoon.

Networks
Under the hood
Switching to Northstar

A calm
handover.

Moving IT providers sounds disruptive. We plan it so your team barely notices, except that things start working better.

01

Walk-through

We visit, list every device, account and subscription, and ask your team what annoys them most.

02

Fix the urgent

Missing backups, shared passwords and unpatched machines get sorted first, before anything else.

03

Document everything

You receive a plain map of your systems and logins, stored where you control it.

04

Steady state

Monitoring, monthly maintenance and a quarterly review of what to upgrade next.

Typical calls

Problems we
hear about first.

Illustrative situations from small offices like yours.

Recovery

A laptop dies the week before a deadline.

The files were only on that one machine, and nobody is sure what was backed up.

We restore from backup, set up a replacement and make sure it cannot happen twice.

Phishing

An email that looked exactly like the bank.

Someone clicked, and now the team is worried about what was shared.

We secure the account, check for damage and switch on protections that stop the next one.

Growth

Ten people became twenty-five.

The Wi-Fi drops, the printer is a mystery and nobody knows who has which password.

We rebuild the network, centralise accounts and give the office a clear device list.

Field guides

Read the
manual, finally.

Security

Five settings every small office should turn on this week

Backups

A backup you have never restored is only a hope

Teams

A one-page checklist for a new starter’s first day

FAQ

Before you
switch.

What office managers ask us first.

Do you work with offices our size?

Mostly teams of five to seventy-five people who do not have a full-time IT person, or have one who needs backup.

Will you replace all our equipment?

No. We work with what you have and only recommend replacing things that are unsafe, unsupported or slowing people down.

Remote or on site?

Both. Most fixes happen remotely within minutes; anything physical gets a visit.

What happens to our passwords and accounts?

They stay yours. Admin access is documented and handed to you, never held hostage.

Get help,
not hold music.

Tell us what is broken, or what you are worried might break next.

Get help →

Tell us what's broken (or about to be).

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