# Review Response Worksheet

Reply to reviews in four steps: thank the reviewer, acknowledge what they said, give a short factual response without private details, and offer a.

Source page: https://cheapcheapwebsites.com/small-business-guides/tools/review-response-worksheet/
Updated: October 6, 2026

Reply to reviews in four steps: thank the reviewer, acknowledge what they said, give a short factual response without private details, and offer a next step offline if needed.

## Use the tool

### Positive

Thank you, [name]! We are glad [specific detail]. See you next time.Copy text

### Negative

Thank you for the feedback, [name]. We are sorry [issue]. We want to make this right; please contact us at [email] so we can help.Copy text

### Suspected fake

We cannot find a record of this visit. Please contact us at [email] so we can look into it.Copy textEdit the brackets before you use it.

## How it works

Never share customer details publicly. Report reviews that break policy.

## Common questions

### Should I reply to every review?

Replying to most reviews shows you listen; keep replies short.

## Sources

- Google Business Profile Help: Manage customer reviews: https://support.google.com/business/answer/3474050
- Google Business Profile Help: Report inappropriate reviews: https://support.google.com/business/answer/4596773

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